Shipping & Returns
DNQ Club's returns and exchange policy provides you an option to return or exchange products purchased on www.dnqclub.com for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try a product but please take adequate measures to maintain its actual condition. You can return the product to us in the following ways:
Pick up: We offer a free pick-up service in most locations. You will need to choose the option “Pickup & Bank Transfer” when you submit a return request.
Self-Ship: In such cases, where a pickup option is not available, you have to choose the option “Self-ship/Bank Transfer”. You will need to ship the product to us via your preferable option and we will credit the product and shipping costs in the form of DNQ Club points or Transfer to your account provided the product meets the return policy. You MUST have to share a copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pickup, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the product for the reason of mismatch of size or receipt of a defective product, you will be provided with a replacement of the product, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange a product, our delivery representative will deliver the new product to you and simultaneously pick up the original product from you. Please note that we offer you an option to exchange products purchased by you on DNQ Club for the same or different sizes of the same style from DNQ Club within the specified exchange period subject to your address being serviceable for an exchange.
If you choose to exchange the product purchased by you on DNQ Club within the specified exchange period for the same size or different sizes of the same style, you will be provided with a replacement of the product, free of cost.
Applicable refund for exchange will trigger post successful pick of original product from you.
Exchanges are only allowed for pin codes that are serviceable for an exchange.
products cannot be exchanged for multiple products and you are allowed to select a single product for exchange. While customers can exchange multiple products at a time by initiating separate exchange requests for each of the products.
Non- returnable products/categories cannot be exchanged.
Platform Handling Fee (as defined under ‘Terms of Use’) does not apply to exchanged orders.
DNQ Club shall reserve the right to restrict the exchange of the products purchased on DNQ Club if a customer in any way breaches or misuses this policy, as determined in DNQ Club’s sole discretion. In case you have purchased a product that has a gift/offer associated with it and you wish to return the main product, then you will have to return the free product as well.
DNQ Club will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, DNQ Club would not be accountable for displacement or replacement of the product and is not responsible for its delivery back to the customer.
If you self-ship your returns,
Make sure to pack the product(s) securely to prevent any loss or damage during transit.
We recommend you use a reliable courier service.
Your shipping costs would be reimbursed subject to your return product having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us.
The refund for returned products will only be initiated if the product(s) passed through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.